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Service

Creator of Core Tools For Life Technology

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Service Guide

Service Guide

Service Process

Problem Acceptance

You can provide feedback through various methods such as phone/email/form/online consultation.

Preliminary Assessment of the Problem

We will contact you by phone or email to inquire about the situation and transfer it to the corresponding engineer.

Expert Evaluation

Our experts will contact you as soon as possible to understand the problem in detail and make an appointment for on-site inspection.

On Site Inspection

The engineer will conduct on-site inspections and provide a comprehensive solution.

Problem Solving

Our expert team will continue to follow up until the problem is resolved.

FAQ

Haitong Pharmaceutical Co., Ltd

Tang Yong

The company has established service outlets in Shenzhen, Beijing, Shanghai, Chengdu, Luoyang, Wuxi, Suzhou, Nanjing and other places, forming a matrix service network that combines product management and regional services. We provide personalized solutions to customers based on their needs, do a good job in customer service guarantee, and fully meet their needs.

Haitong Pharmaceutical Co., Ltd

Tang Yong

The company has established service outlets in Shenzhen, Beijing, Shanghai, Chengdu, Luoyang, Wuxi, Suzhou, Nanjing and other places, forming a matrix service network that combines product management and regional services. We provide personalized solutions to customers based on their needs, do a good job in customer service guarantee, and fully meet their needs.

Haitong Pharmaceutical Co., Ltd

Tang Yong

The company has established service outlets in Shenzhen, Beijing, Shanghai, Chengdu, Luoyang, Wuxi, Suzhou, Nanjing and other places, forming a matrix service network that combines product management and regional services. We provide personalized solutions to customers based on their needs, do a good job in customer service guarantee, and fully meet their needs.

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Service Information

After-sales Service

To provide you with professional, timely, and high-quality services

The company has established service outlets in Shenzhen, Beijing, Shanghai, Chengdu, Xi'an, Shijiazhuang, Luoyang, Wuxi, Suzhou, Nanjing and other places, forming a matrix service network that combines product management and regional services. We provide personalized solutions to customers based on their needs, do a good job in customer service guarantee, and fully meet their needs.

Guided by the ITR service process, the company has established a three-level technical service guarantee system consisting of on-site service engineers, the company's after-sales service department, and the product lifecycle management team. An after-sales service specialist has been set up to be responsible for after-sales service work and respond quickly to customer service requests.

Branch Inquiry

We have set up 47 after-sales service stations in 26 countries to provide efficient and high-quality after-sales service as much as possible;

At the same time, we have built 5+ spare parts warehouses in the following regions to meet the global demand for spare parts.

  • After Sales Service Station

  • Spare Parts Warehouse

  • Customer Experience Center Station

FAQ

Service Guide

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Online Consult

Customer Service Online Time:9:00-17:30

Contact us

4000-688-114

Email

MGI-service@mgi-tech.com

Weibo

Follow The Official Weibo Account of MGI

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Product Consult

Customer Installation

Extended Warranty

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